Terms & Conditions
Effective Date: June 2025
1. Who We Are
Powered By Poo Ltd is a registered company in Scotland (Company Number: SC851427), with our registered office at 7 Alloa Park Drive, Alloa, FK10 1QX. We provide dog waste collection services across selected areas in the UK.
2. Our Service
We provide customers with a branded dog waste caddy. You place bagged dog waste into this caddy, and we collect it from your doorstep on a scheduled basis. Waste is stored and transported for processing via Energy from Waste (EfW) technology.
Collections are not carried out on bank holidays or in severe weather if conditions are unsafe. In such cases, we will reschedule your collection as soon as practical.
3. Customer Responsibilities
- Only use the provided Powered By Poo caddy for dog waste disposal.
- All waste must be securely bagged before placement in the caddy.
- The caddy must be placed in an accessible location for collection on the scheduled day.
- We reserve the right to refuse collection if the caddy is not accessible, contaminated, or misused.
4. Pricing, Payments & Cancellations
Our service operates on a monthly subscription basis, with pricing depending on bin size and collection frequency. Digital payments are accepted via credit or debit card.
You may cancel at any time. If cancelling within the first 3 months, a £20 charge per caddy will apply. Your final scheduled collection will still be charged, after which your service will be cancelled and your caddy collected.
Under UK Consumer Contracts Regulations, customers who sign up online or via phone are entitled to a 14-day cooling-off period from the date of sign-up. If you request that collections begin during this period, you agree that we may charge you for any service provided before cancellation.
5. Missed Collections
If we miss a scheduled collection without a valid reason, we will either credit your account or not charge you for that collection.
6. Our Responsibilities
We are committed to providing reliable and courteous service in accordance with waste handling regulations and environmental best practice. However, we are not liable for any incidental damage or delays due to circumstances beyond our control.
7. Data Protection
We collect and process customer data necessary for providing our services. Powered By Poo Ltd is registered with the ICO and fully complies with the UK GDPR. Any data shared with third-party processors is protected by appropriate safeguards.
8. Acceptable Use
Only bagged dog waste should be placed in the provided caddy. Use of other bins or inclusion of other waste types (e.g., human waste, hazardous materials) is strictly prohibited.
9. Changes to These Terms
We may update these Terms & Conditions at any time. Material changes will be notified via email or through a notice on our website at least 7 days before taking effect.
10. Service Availability
Our services are currently only available in selected areas of the UK. We aim to expand coverage but cannot guarantee availability in all regions.
11. Dispute Resolution
We aim to provide excellent service and resolve issues quickly and fairly. If you have a complaint or dispute, please contact us directly and we will do our best to resolve the matter informally. If a resolution cannot be reached, you may be entitled to use an alternative dispute resolution (ADR) provider, in line with UK consumer law.
12. Governing Law
These Terms are governed by the laws of Scotland. However, they are intended to comply with consumer rights and waste regulations applicable across the UK.